Hotline

CALL 1888 – ANONYMOUS COUNSELLING 24-7

Lev Uden Vold operates the national hotline for persons, who are victims or perpetrators of domestic violence as well as relatives and professionals. Our counsellors are ready to listen, provide counselling and help day and night, all week.

The hotline offers support for all types of violence. If you suspect that you – or someone you know – may be a victim or perpetrator of violence, you can get help and guidance from the hotline counsellors.

You can also read more about the different types of violence here.

During the corona crisis, you can also write to hotline@levudenvold.dk for help and counselling. Read more about email counselling here.

national hotline lev uden vold telefon

 

NATIONAL HOTLINE – CALL US ON: 1888

This is a national, anonymous hotline, which is open 24-7.

WHAT CAN WE DO TO HELP YOU?

Sometimes it may be difficult to reach out for help. Via our hotline, you can talk to counsellors, who will listen and help you, and be completely anonymous.

Maybe you are in a relationship where you feel insecure? Or maybe you sometimes lose control and are afraid that you will hit someone? No matter what, you are always welcome to call us – if you are a victim of violence, but also if you find yourself overstepping the line with someone close to you.

More specifically, we can:

national hotline

PRACTICAL INFORMATION ON THE COUNSELLING

You can contact the hotline 24-7 and have the option to be anonymous.

You can end the conversation whenever you wish. Our counsellors will round off the conversation when they think it is coming to an end, and they will always tell you when they hang up.

If the conversation is suddenly interrupted, it is due to an error. We do not have your number and will not be able to get back to you. So please call the hotline again. We cannot guarantee that you will reach the same counsellor.

If all counsellors on the hotline are unavailable due to other conversations, you will get in line for a conversation. We will try to answer your call as soon as possible.

Calls to the hotline are usually a non-recurring event and our counsellors will try to refer you to a programme that is tailored to your situation and can help you move on in life.

The hotline can also contact the interpreting service of The Danish Refugee Council and order an interpreter, if it is not possible to conduct the counselling in Danish or English. The interpreter from the interpreting service can be ordered on an acute basis or for a later time. Via the interpreting service, our counsellors offer conversations in several different languages.

HOW WILL I BE ANONYMOUS?

If you call our hotline, you will be completely anonymous. This means that we will not be able to see your phone number when you call, and the phone number of the hotline will not be shown on your phone bill.

However, please note that our number will be shown in the call history on your phone. You will therefore have to delete the call yourself. You can do this in the following way:

national hotline

DUTY OF CONFIDENTIALITY AND NOTIFICATION

The hotline counsellors are under a duty of confidentiality. However, the counsellors are under a duty of notification, if it becomes clear during the conversation that children under the age of 18 are in danger. We can only notify the authorities, though, if you have provided information for us to identify you.

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